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ab_18
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Message 1 of 6
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Blinking red light, won’t charge

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I just brought this sprocket brand new, my first time trying to use it the red light is blinking and then stops after a few seconds. The sprocket will not charge and therefore won’t print:( 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 6
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@ab_18

 

Welcome to HP support community.

 

Provide the complete model number or the product number of the sprocket for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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MT181
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Message 3 of 6
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The same is happening to me. I have tried charging it for hours but the red light is blinking. I can't reset and I do not find any error message in the app (which i reinstall and can't link to the printer) Model name: 1AS85A 

Thanks

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Doc-dutch
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Message 4 of 6
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Hi for me the same, modelnr 1AS85A also red light blinking out of the box. 

No charge for hours, even when changing cable for trial and error. 

 

Im also an HP employee. 

Can you send me a DOA number so I can return it to HP?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 5 of 6
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@Doc-dutch If the device is dead on arrival, and you've already checked with alternate cables and wall outlets, etc...we suggest you contact the store you purchased the device from and get yourself a replacement, alternatively, if purchased from HP, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

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Doc-dutch
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Message 6 of 6
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HP SUPPORT UK (via Whatsapp) were the ones that helped me the same day. They replaced for me the Sprocket for a new one which will arrive tomorrow so they get all the credit. (Thanks again Maria)

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