My printer is printing people's faces and arms blotchy and burned looking. I'm very disappointed. I've reset my printer and everything. I just got it yesterday. It's up to date on everything. I need it fixed or I'll just be returning it.
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As I understand you are having print quality issues on your HP Sprocket printer. Don't worry we'll work together to find a solution for you,
Let's first try to reset the printer to get it working properly. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth.
If the issue still persists, go to this link and perform the steps mentioned under "What can I do to improve print quality?".
As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process: