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‎10-19-2019 11:43 AM - edited ‎10-19-2019 11:44 AM

HP Recommended

I have a hp sprocket and it is printing all my pictures blue, I have reset it, used the wand tool in editing settings, I have made sure it is up to date, I have reset it, made sure it had a good battery, I used the blue card that comes with the paper to clean it and turned up the brightness. 
I don’t know what to do ?

1 REPLY 1

‎10-21-2019 03:03 PM

HP Recommended

@Molly30, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Sprocket Printers - Improving Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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