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‎03-26-2017 11:33 AM - last edited on ‎10-24-2023 07:06 AM by Level 5

HP Recommended

Hi @foxx992,

 

A warm welcome to the HP community.  A very good day to you. 🙂 I understand that you require assistance regarding issues with the sprocket printer not printing from your HTC phone. It will be a genuine pleasure to help you. 🙂

Stupendous description of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this.

  • Did you restart the printer and the phone and check again?
  • Did the Bluetooth pairing happen correctly?
  • For a start, please delete the Bluetooth setting for the printer on your phone and pair the printer again and check if it connects and prints.
  • Then uninstall the sprocket app and reinstall it and try again.
  • Try to isolate the issue by pairing it with a different phone or IPad or IPhone.
  • If it works fine on a different device, then the issue is not with the printer. It is the phone that is the culprit. Please contact HTC in this regard to try and correct the situation.

These links should help.

Link 1: HP Sprocket Photo Printers - Setting up the Printer: https://sprocketprinters.com/pages/settingup-printer

Link 2: Sprocket manual: https://support.hp.com/us-en/product/setup-user-guides/hp-sprocket-photo-printer/12635221

Link 3: HP Sprocket Photo Printers - Frequently Asked Questions (FAQs): https://sprocketprinters.com/pages/sprocket-photo-printer-faq

From the third link try steps in the options: “What if the printer does not print?” and “How do I reset my printer?” This should do the trick for you. Please keep me posted. I will keep a watch for your reply.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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