Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Brand new sprocket won’t turn on at all

HP Recommended

Just got a brand new sprocket plugged it in for the past 5 hours but still won’t turn on, when I plug it in red light comes on for about 1 minute then goes off

0 Kudos
Tags (2)
HP Support Agent
HP Support Agent
21,620 21,621 1,564 1,839
Message 2 of 2
Flag Post
HP Recommended

@Sparky536, Welcome to the HP Support Community!


To assist you better, what model HP Sprocket are you using?

Refer to this document to know how to find the Product Name or Product Number.


Try Resetting the Printer and check if it works

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation