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02-15-2018 06:00 PM - last edited on 02-15-2018 06:05 PM by Cheron-Z
I'm having the issue with my envy 7100. My Husbands note 3 android won't pair with the printer. Called customer service and they was no help. The printer will pop up on his blue tooth but it says unable to connect? It connected to my phone though. I need both connected
02-16-2018 03:39 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are facing issues printing from your Android phone.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
I am an HP Employee
08-07-2019 05:55 AM
Yes mine is WiFi but I cannot figure out how to set the settings to print to printer??? I had at first printed one picture and then I guess the settings changed themselves somehow and could not print any more. I cannot figure out how to set the phone to print, it now says 'The printer isn't available right now' when it was before and I have tried all I know but cannot get the phone back to recognize the printer. They are both connected to the same WiFi. Can you help at all? I need step by step please
08-07-2019 12:32 PM
I do not believe my printer has bluetooth, just WiFi? not sure
I am not an employee of HP, I am a volunteer posting here on my own time.
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