Hello. After some issues, we were able to get the app installed on my phone. The sprocket camera itself didn't seem to hold a charge. Eventually it did to the point that it ended up being fully charged. We sat down and tried printing a picture. Everything seemed good - the phone showed it was loading, yet the minute the prompt went to "printing" the sprocket shut itself off. We tried this a few times and the same thing happened each time. I guess I'm asking what could be the problem - there is some sort of disconnect between my phone and the sprocket. Any help you can send my way would be very appreciated.