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debdunatov
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Can't pair to iphone 6+

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How do I get the sprocket to pair with my iPhone 6plus. It tells me it will not support this and will not connect to the device

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Riddle_Decipher
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@debdunatov

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand you need help connecting your iPhone 6+ to your HP Sprocket,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check the user guide for details?

(Click here to view your user guide, look under page 4)

 

While you respond to that, here's what you need to do:

 

1. Press and hold the Power Button for 3 seconds to turn on the printer. The LED will flash white as the printer

powers on and remain solid white once fully powered on.

2. Open iPhone® Settings and select Bluetooth. Turn Bluetooth on and then select the printer from the listed

devices.

3. Next, launch the sprocket app. See “Installing Mobile App” for more information.

 

• A reminder message will appear if you try to print a photo and are not paired with your HP printer.

• If your mobile device and printer will not pair, try reseting the printer. For instructions, see FAQ “How do I reset my printer?”

• Only one iOS device can pair with the printer at a time. To share the printer, turn off Bluetooth and allow someone else to pair.

 

For more details: Click here

 

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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