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‎01-01-2020 03:12 PM

HP Recommended
Product: Sprocket 200

I have followed the procedures to connect, have followed troubleshooting steps suggested, including. Unpairing Bluetooth devices from iPhone, resetting there Sprocket, powering off both devices etc but still cannot connect a phone to the Sprocket.

 

any suggestions or do I return it?

 

many thanks 

 

Kevin

 

 

1 REPLY 1

‎01-03-2020 02:52 PM

HP Recommended

Hi @KevinR2

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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