Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
The sprocket is not showing up on my bluetooth list and the app cant find it. Need help. I've tried to clear the bluetooth catche and reset both devices. Still nothing. Help needed.
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This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂
To diagnose this issue, check if other devices connect to your phone Bluetooth.
Uninstall and reinstall the Sprocket app and try connecting again.
If issue persists, reset your mobile device and Sprocket:
HP Sprocket 200 Printer: Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.
Turn on the Sprocket and try to connect to Bluetooth again:
If you have already tried those steps and issue persists, I suggest calling our phone support regarding warranty and service options.
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Roopa-S I am an HP Employee
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