cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
193
Flag Post

Cartridge

HP Recommended

I have a HP Sprocket Studio. The yellow paper in the cartridge got stuck in the printer. How do I remove it? Or would it be best to take it to Best Buy or another store related to electronics? 

1 REPLY 1
HP Support Agent
HP Support Agent
13,093 13,078 701 533
Message 2 of 2
Flag Post
HP Recommended

@jazz05

 

Welcome to the HP Support Community.

 

 

Reset the printer to clear internal errors, print job issues, and power problems. To reset the printer, disconnect the power cord or power bank for 30 seconds.

NOTE: 

A reset does not clear any personalized settings, such as custom names or colors.

Disconnecting the power cord

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation