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jazz05
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Message 1 of 2
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Cartridge

HP Recommended

I have a HP Sprocket Studio. The yellow paper in the cartridge got stuck in the printer. How do I remove it? Or would it be best to take it to Best Buy or another store related to electronics? 

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Betty0610
HP Support Agent
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Message 2 of 2
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HP Recommended

@jazz05

 

Welcome to the HP Support Community.

 

 

Reset the printer to clear internal errors, print job issues, and power problems. To reset the printer, disconnect the power cord or power bank for 30 seconds.

NOTE: 

A reset does not clear any personalized settings, such as custom names or colors.

Disconnecting the power cord

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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