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- HP Community
- Printers
- Sprocket
- Collage not working after Iphone update
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11-11-2024 05:33 PM
I use my Sprocket printer for my reading journal, so I can print photos of the covers of my books. I always do a collage of 4 pictures, as this gets them the right size I want, and I can do multiple at a time. I have never had an issue with this before.
I don't know if this is the reason, but I recently did the iOS update (18.1), and now I cannot do a collage properly on my Sprocket. It is either WAY too zoomed in, with no way to change this, OR, it looks good on the app, but prints WAY too zoomed out. I've wasted about 5 sheets of my printing paper trying to troubleshoot, and I am really frustrated.
This was the only reason I bought this printer, and for it to no longer work correctly is really upsetting me. Does anybody know how I can fix this? Is it my App, my printer or my phone?
11-13-2024 03:34 PM
I am experiencing the same issue and have also wasted printer paper by trouble shooting. I have deleted and re-downloaded the app several times thinking that is the problem. I was able to print book covers, for my journal, just fine last week. I hope we can get an answer SOON!