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Chookie
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Message 1 of 2
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Colour not bright sprocket pictures

HP Recommended
Go sprocket
iOS
My photos seem to be lacking brightness brand new devise and blue card ?
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1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Chookie,

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

 

I understand that Sprocket has a print quality issue.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Use genuine HP Sprocket Photo Paper.

 

Follow the below troubleshooting steps to fix the issue.

 

HP regularly releases firmware updates. Upgrading the printer firmware might resolve the issue.

  1. Make sure the printer is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  5. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date. Continue to the next step.

  6. After upgrading the printer firmware, try to print.

If the print quality is unacceptable, click here for further assistance.

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

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