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‎12-25-2017 04:59 AM - last edited on ‎12-25-2017 02:26 PM by Retired

HP Recommended

I have done this but mine are still printing crap they aren’t bright enough and the photo I am printing are clear and bright but come out light and crap

1 REPLY 1

‎12-25-2017 02:44 PM

HP Recommended

Hi @Emlaa96,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I understand that Sprocket has a print quality issue.

Appreciate your efforts!

 

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

Use genuine HP Sprocket Photo Paper.

 

Follow the below steps to reset the sprocket

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure: Locating the reset button

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck, Happy New Year 😉

Raj1788
I am an HP Employee 

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