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veeceesi
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Message 1 of 8
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Colour of prints

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Hi there
My prints are coming out with a yellow hue. Any way to change the settings so they look like the photo I’ve taken please?
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Raj1788
HP Support Agent
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Message 2 of 8
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Hi @veeceesi

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I understand that you are facing print quality issue with the printer.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

Can you please help me with the exact print details and the OS

 

Meanwhile, click here and follow the general Fixing Print Quality document.

 

Eagerly waiting for the reply.

Cheers!

Raj1788
I am an HP Employee 

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veeceesi
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Message 3 of 8
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Thanks Raj, 

 

It is iOS 11.2.2  -  sorry I do not understand the other question you had about the printing?  I can really just say that the photos all come out with a faded look about them, and are all "sand" colour toned.  

 

Thank you, looking forward to hearing back. 

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Raj1788
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Message 4 of 8
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@veeceesi

 

Thanks for the reply,

 

Can I get the Product Details:

 

Printer name:

Product number:

 

Is copy working fine?

Are you using genuine HP cartridge??

 

However, Follow the below link for the print Quality issue:

 

http://bit.ly/2nml0Du

 

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

Raj1788
I am an HP Employee 

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veeceesi
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Message 5 of 8
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Hi Raj
It’s a sprocket printer I received at Xmas time.

Thanks

Vanda
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Raj1788
HP Support Agent
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Message 6 of 8
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@veeceesi

 

Thanks for the reply,

 

Please follow the below link to fix the issue.

 

http://bit.ly/2i09hHL

 

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

Raj1788
I am an HP Employee 

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IPGRicky
Level 3
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Message 7 of 8
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Hi,

 

This is Vignesh B

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

Please try the below mentioned Troubleshooting steps and let me know if this helps you resolving the issue.

 

First of all, I would like to inform you that the alignment or calibration sheet is must to get the printer calibrated to the best quality mode. The alignment or calibration sheet should be placed for every stack (10 Pages). In case, if you dont have the alignment sheet, the alignment sheet will come with every set of papers you purchase. Please follow the below mentioned troubleshooting steps if the issue still persists

 

Step 1 : please make sure you have the alignment placed in the paper tray. So, that the printer would be calibrated to the best quality mode.

 

Step 2 : In Case, if the issue still persists, Please go the sprocket application on the mobile, Please click on the firware updates on the left pane. Please update the firmware.

 

Step 3 : Please turn off the printer and turn it back on.

 

Step 4 : Please place the alignment sheet one more time and then try printing.

We hope this helps you resolving the issue


Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


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Ricky
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Zoegirlz
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Message 8 of 8
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Hi there
I purchased this printer yesterday after reading many reviews, inclduing the printers tendency to have a yellow hue, blurry etc.  I hoped that I wouldn't have the same problem but I do.  I have updated the firmware and only use HP printer paper.  I have to adjust my phots after they print which causes me to spend more money on paper.  Any way to change the settings so they look like the photo I’ve taken please? Also does HP have any plans to upgrade the application to inlude collages.  It is a time waster for me to first have to edit a photo for clarity, use another app to create a collage, and save ti to my iPhotos before I can print on the Sproket.  It would be nice if a step (s) could be remedied in an update.  I use IOS v 11.2.6 on my iPhone 6s and iPad Air 2.

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