• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎12-26-2020 03:46 PM

HP Recommended
Product: HP Sprocket 200
Operating System: iOS

Hello, 

 

So I started printing pictures off of my Sprocket today and it lost connection. I tried to reconnect it using the Sprocket app and I got the message, "Problem with Setup", I tried reconnecting a couple more times and I had no luck. I then selected "Forget Printer" and decided to reconnect the printer to the app. When I tried doing so, it asked me to "Select an Accessory" and the name of the HP Sprocket Printer did not show up. I restarted my phone and luckily, the accessory showed up, but it the message, "Problem with Setup" came up again. I even tried reinstalling the app and nothing has worked. Please help!

Category:
3 people had the same question
1 REPLY 1

‎12-29-2020 04:34 AM

HP Recommended

Same problem, I managed to print one (very pink) photo and then suddenly the app cannot connect to the sprocket anymore. I also try resetting the printer but no luck. Also I find ridiculous that there is no way of talking to a person unless you pay (a not specified amount).

Too much trouble and too little support.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.