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Viki5
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Dark printed photos

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I bought a brand new sprocket and on the first time the picture printed was very dark. The picture had enough light colours , the battery had high levels, the blue paper was on the right position as well as the white ones. I tried to print again after cooling for another 2 times but still no improvement. What should I do?

Thank you in advance 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Viki5

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently in the Sprocket to clean the paper path rollers.

NOTE: 

To avoid print quality issues, do not use a colored card from a different pack of photo paper.

  1. Remove the paper cover, and then remove any photo paper from the input tray.

  2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

  3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

  4. Replace the paper cover, and then send a print job.

    NOTE: 

    The Sprocket 200 automatically detects and prints the colored card when you replace the paper cover.

    The Sprocket calibrates and cleans the paper path rollers with the colored card, and then prints the photo.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c05660842

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Viki5
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Thank ou very much for your support but i still deal eith the same issue.  I have cleand the path rollers even though they already seemed pretty clean.I have tried every step of the HP SPROCKET-improving print quality but there is no difference. The paper packet was the one included in the sprocket packet as i bought it an d it was the original. Is there any possibility that the next paper packet when printed will be better? Is there anything else i can do to fix the darkness? 

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Betty0610
HP Support Agent
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16,315 16,297 882 715
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@Viki5

 

For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

Thanks


I am an HP Employee

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