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Sylvia818
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Document feeder stuck open on on setup

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HP Office Jet 6958
Mac OS X 10.11 El Capitan

Trying to set up new HP 6958 and lifted document feeder (looking for ink cartidge location) and it won't go completely down. Error message: Document Feeder Jam. Help, please! So frustrated I'm ready to cry!

 

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A4Apollo
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Hey there! @Sylvia818, Thanks for stopping by HP forums!

 

I understand the document feeder is stuck during the setup of your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

Follow these steps in the order presented to reset the printer.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Also, Please try the steps recommended below.

 

Clear jammed paper from the automatic document feeder (ADF).
Lift the cover of the ADF.
Lift the tab on the front edge of the ADF.
Pull out any jammed paper from the rollers.
Close the ADF cover tightly at both ends.

 

Refer this article to further troubleshoot paper jam issues.

 

 

Hope this helps!

Take Care! 🙂

 

 

 

A4Apollo
I am an HP Employee

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