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Maureen16
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Error 0x6100004a on an UP 6968 printer

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Hi,

 

My HP 6968 inkjet printer has error 0x6100004a and is stating that there was a paper .  There is no paper jam, but now the ink cartridges are stuck on the far right hand side, and I can`t move it manually.  I checked all the ink cartridges and they are seated properly.  I changed the black and yellow cartridges last week. We tried to print something on Friday, and that`s when the printer said there was a paper jam.  Has anyone seen or had this problem?

 

Thanks,

Maureen

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The_Fossette
HP Support Agent
HP Support Agent
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@Maureen16,

 

Welcome to the HP Support Community!

 

I recommend you follow the below steps and check if it helps.

 

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, follow the steps in the below article.

 

https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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