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‎08-16-2020 02:53 PM

HP Recommended
Product: Sprocket 200
Operating System: iOS

I entered wrong information for the app to access Facebook and now it will not allow me to re-sign in. It automatically uses the wrong info. I have rest the printer and I have deleted the app and reinstalled. Nothing is working

1 REPLY 1

‎08-19-2020 09:59 AM

HP Recommended

Hi @Vmanell,

 

I'd like to help!

 

Let's try and reset the sprocket -

 

  1. Make sure the printer is on.

  2. Remove the paper cover.

    Opening the paper cover

  3. Locate the Reset button.

    Locating the reset button

  4. With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.

    The printer resets and turns off.

  5. Replace the paper cover, and then turn on the printer.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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