Firmware won't upgrade

[debeabi]

I am still having the problem of the update not going through (even after following all the instructions). It just loads until it times out.

[Riddle_Decipher]

@Hazeleyedgurl87

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand your firmware isn't upgrading,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

is there any specific reason you want to upgrade the firmware?

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Please reply with the details for further assistance.

Eager to help!

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[Spectre_Envy]

Hello @debeabi - 

 Sorry to hear about the issues you encountered with firmware update through the sprocket app.

It sounds like you need to "update" your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone.

A more detailed set of instructions for how to resolve this issue are contained in the support document here:

https://support.hp.com/us-en/document/c05300073

Hope that helps...