Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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I have the same problem.
Welcome to the HP Support Community.
Ler's reset the unit:
Turn on the printer.
Locate the Reset button near the charging port.
Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05938618
Let me know if this helps.
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Have a great day!
I am an HP Employee
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