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Flashing green and red light wont charge and won’t connect

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Sprocket Photo Printer X7N07A
iOS 12 - 12.0.1

I got my printer a little while ago for Christmas a few years ago and I went to turn it on and plugged it in, it immediately started flashing red and green and when I held down the button on the side it would stay a solid red until released and sometimes have a solid white light for a few seconds while it’s being held. I tried a couple other cords to charge it and it just won’t hold it’s charge. I also noticed when I shake it it makes a rattling noise but it’s just been sitting around so I don’t lnow how that would of happened.

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A warm welcome to HP Support Community!

A blinking red light typically indicates Out of Paper, Top Cover Open, Paper Jam or Incorrect Paper Type. Instructions on how to resolve a blinking red light can be found here

Let me know how it goes!


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