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BrowneyedgirlGB
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Followed all the advice and still getting Pink tinged photos.

HP Recommended
iOS 12 - 12.0.1

Printer fully charged, firmware upgraded.  Only using HP Zink paper.  Put the appropriate blue sheet though a number of times.  Turned off the Reveal function (although having to disable functions in an attempt to get the product to work properly is exceptionally poor).  Rarely print more than one image at a time so it's not too hot.  Photos still very, very pink.  When you have done all of the advised steps and your photos are still PINK what are you meant to do? Very disappointed in the quality of this product. I can see lots of customers have had the same issue and had I known of the problem in advance I wouldn't have bought a Sprocket.

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senan6806
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Message 2 of 2
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HP Recommended

@BrowneyedgirlGB

 

A warm welcome to HP Support Community!

Since you tried all possible steps available in this document, I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

 

Senan6806


I am an HP Employee

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