Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Frames are missing

HP Recommended

I have the same complaint. I have had my Sprocket printer for a couple of years and know how to use it. I have the latest firmware and latest iOS and latest Sprocket download. I even uninstalled/reinstalled the Sprocket download, and also reset and restarted the printer.


Most of the picture frames are missing. The only ones present are Mickie Mouse themes, a white frame, some stars and an aqua frame. Phooey. I am on a high speed internet connection and this is happening on both my iPad and my iPhone, so it isn't a "the frames haven't downloaded yet" issue.


What happened to the frames? I request that you put them back into the app. 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation