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Message 1 of 2
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HP 8500a - clutch gear problem

HP Recommended
HP 8500A

I, too, have had the same problem that MANY other users in the HP community are having.  My question is this:  Of course, I've had my printer just long enough that the warranty is gone.  This was a very expensive printer for me to purchase.  I've been a fan of HP for a number of years, but this has pushed me over the edge.  When I learned what the problem was and how foolish it was to have engineered it this way, I became more frustrated.  


IS HP GOING TO DO ANYTHING TO ITS CUSTOMERS AND MAKE THIS RIGHT?  A recall is needed at a minimum, but I would certainly hope that HP would pay to have this problem fixed on our printers.



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HP Support Agent
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HP Recommended

Hi @gshoward62,


I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.


You should be contacted within 4 business days (Excluding Holidays & Weekends).


Response times may vary by region.


Please send a Private Message, if you aren’t contacted within 4-5 business days.

I am an HP Employee

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