HP 8500a - clutch gear problem

[gshoward62]

I, too, have had the same problem that MANY other users in the HP community are having.  My question is this:  Of course, I've had my printer just long enough that the warranty is gone.  This was a very expensive printer for me to purchase.  I've been a fan of HP for a number of years, but this has pushed me over the edge.  When I learned what the problem was and how foolish it was to have engineered it this way, I became more frustrated.  

IS HP GOING TO DO ANYTHING TO ITS CUSTOMERS AND MAKE THIS RIGHT?  A recall is needed at a minimum, but I would certainly hope that HP would pay to have this problem fixed on our printers.

Gail

[The_Fossette]

Hi @gshoward62,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.