Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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The carriage will not move. I get a prompt saying "Paper Jam" but I have looked from the front and rear and cannot find any obststruction ??
Please help !
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Welcome to the HP Support Community.
Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
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