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James10220
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Message 1 of 2
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HP Officejet 6500

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HP Officejet 6500
Microsoft Windows 7 (64-bit)

The carriage will not move. I get a prompt saying "Paper Jam" but I have looked from the front and rear and cannot find any obststruction ??

 

Please help !

 

James

email: [Personal Information Removed]

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Betty0610
HP Support Agent
HP Support Agent
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@James10220

 

Welcome to the HP Support Community. 

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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