cancel
Showing results for 
Search instead for 
Did you mean: 
hozzamarie
New member
1 0 0 0
Message 1 of 2
987
Flag Post

HP Sprocket 2-in-1 Will Not Connect

HP Recommended
HP Sprocket 2-in-1
iOS

I recently purchased a new iPhone, and I have been unable to connect my existing HP Sprocket 2-in-1 to the new iPhone. I completed all steps to reset my iPhone, remove Bluetooth devices, reset Sprocket, pretty much anything and everything online, I've tried. I still have been unable to connect the Sprocket to my phone. Help would be appreciated.

0 Kudos
1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,557
Message 2 of 2
Flag Post
HP Recommended

@hozzamarie, Welcome to HP Support Community!

 

If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation