Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

HP Sprocket 200 no longer discoverable on bluetooth and won't factory reset

HP Recommended
HP Sprocket 200
iOS 12 - 12.0.1

I bought a Sprocket 200 for my daugher for Christmas.  Initial setup and connection to her phone was fine, and she was able to print a number of photos.  The sprocket was then turned off and has subsequently failed to reconnect to her phone.  I have:


1) tried a reset using the small button under the paper cover

2) tried a factory reset using the HP instructions (holding the power button until the light flashes green, then pressing the power button again)

3) tried connecting to the sprocket from a new device


None of the above have enabled me to connect to the sprocket.  I believe that it is no longer bluetooth discoverable.


Furthermore, the factory reset does not appear to have worked -- the sprocket still displays the custom LED light colour.

0 Kudos
HP Support Agent
HP Support Agent
11,683 11,674 582 666
Message 2 of 2
Flag Post
HP Recommended


Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.


Appreciate all your time and efforts, you have already tried all the possible steps that could resolve the issue.


I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.


Have a great day!

I am an HP Employee 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation