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B055Y
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HP Sprocket 200 wont turn on!

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Sprocket 200
iOS

Hi, i was brought a Sprocket 200 for xmas, only ever used it twice and now i cant get the thing to turn on. I have plugged it into the charger which gave me a red light, it was plugged in for approx 2-3 hours and now when i plug it in the red light comes on but goes off again after a couple minutes. I cant turn the device on so it also wont connect to my bluetooth on my iPhone. Ive tried pressing the reset button which doesnt seem to do anything but i did read online the device needs to be powered on to reset it anyway and i cant turn it on. Anyone got any ideas? 

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @B055Y

Welcome to the HP Support Community. I'd be happy to assist you.

 

To factory reset the Sprocket 200, you need to hold the power button until LED flashes rapidly then release button and press once more to power off. Then press again to power back on.

 

Using a paper clip on this printer model only clears the cache.

Refer to Step 4 in this document.

 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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