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‎07-28-2017 12:42 AM

HP Recommended
Product: Sprocket

I installed HP Sprocket and were able to use with mig iPhone 6S. Recently I tried to use it, but my i phone says The HP sprocket (B6:A2) is not supported. I have unpaired, then reset the Sprocket, and reinstalled the app. Nothing helped.

Anyone, who can shine on this issue?

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1 REPLY 1

‎08-01-2017 10:52 AM

HP Recommended

@aSprocket

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to pair your iPhone with the sprocket printer. I’d love to help!

 

Refer to the below document (Page 4, Pairing mobile devices) and check if it helps.

 

http://hp.care/2dxuhCc

 

I also, you may refer to one of my posts that has helped in fixing such as issue. 

 

Let me know how it goes and you have a great day!

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