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‎08-30-2019 11:12 PM

HP Recommended
Operating System: iOS

Hello, I’ve been using my HP Sprocket to print photos and it comes out with a blue tint every time. I’ve tried to reset it twice, re-download the app, checked for any updates, but still nothing has worked. Please advise. 

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1 person had the same question
2 REPLIES 2

‎09-01-2019 02:44 PM

HP Recommended

@etperena, Welcome to the HP Support Community!

 

What model HP Sprocket are you using?

Have you tried printing different pictures or from any other mobile device and check if the issue persists?

 

Check for Updates on your iOS device.

Also, perform the steps mentioned in this document to fix print quality issues on a HP Sprocket.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎12-08-2019 04:50 PM

HP Recommended

Hi, I have the same issue. I'm using a Samsumg phone with Android 9. I updated the firmware, used the blue card for improved quality and I used another set of 10 papers to see if it was a paper issue. The blue tint is still there. Can you please advice if it may be a hardware issue? Thank you!

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