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02-25-2018 09:07 PM
Leaving vertical lines on the edge of the photo and white line on the photo. I have tried to update the firmware and also do all the steps of the link (http://hp.care/2ilvn9u ) above but the problems still exist, what can I do?
02-26-2018 01:09 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I understand that you are getting vertical lines on your photos when printing.
I'd like to help.
Let's Clean the output rollers
Turn off the printer.
Remove the top cover by sliding it away from the output slot, and then set it aside.
Figure : Removing the top cover
Slide the top cover
Remove the top cover
Remove any photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.
Reload the HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the blue Smartsheet® is on the bottom of the stack with the bar-code facing down, and the HP Sprocket Photo Paper with the HP logos facing down.
NOTE: Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.
Figure : Loading Smartsheet with the photo paper
Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
Figure : Closing the top cover
Align the top cover
Slide the top cover
Turn on the printer, and then resend the print job.
The printer calibrates and cleans the output rollers with the blue Smartsheet®, and then prints the photo.
You can also follow the instructions in Step 5 from this Link
If the issue persists, please contact our Phone Support for Service Options
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Keep me posted how it goes.
Thank you 🙂
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I Am An HP Employee
02-27-2018 08:03 PM
The problems still exist, and I have already get the replacement unit but still when I print out there still have the vertical lines on edge of picture & white line on the photo...Even worse than last time. Is it all sprocket comes out like this? All the photo have the white edge and white line. I used to have a high expectation to hp sprocket, but now the problems still the same, unlike others people's hp sprocket could print out perfectly without any problems.
02-28-2018 10:17 AM
It looks like you were interacting with KrazyToad, but he is out for the day & I'll be glad to help you out.
I'm Raj1788 & I'm at your service.
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I am an HP Employee