I have had the HP Sprocket for years without an issue, but now I have had very poor print quality - blotchy photos with a white strip on the edge as if the photo didn't fill the entire zink paper. Then, the printer started "skipping" during printing which caused the printing to be interrupted by white lines consistently throughout the photo. The device has become unusable and I am hoping to get it working again.
I have the most up to date software, use the proper zink photo paper, and the device is charged. I also tried resetting and nothing has worked thus far.