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mirandaellis
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HP Sprocket Poor Print Quality and White Lines

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HP Sprocket

Hello, 

I have had the HP Sprocket for years without an issue, but now I have had very poor print quality - blotchy photos with a white strip on the edge as if the photo didn't fill the entire zink paper. Then, the printer started "skipping" during printing which caused the printing to be interrupted by white lines consistently throughout the photo. The device has become unusable and I am hoping to get it working again. 

 

I have the most up to date software, use the proper zink photo paper, and the device is charged. I also tried resetting and nothing has worked thus far. 

 

Thanks in advance.

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TEJ1602
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@mirandaellis, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Improving Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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