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07-17-2018 04:27 PM
My printer is printing pictures with a pink hue. This wasn't always the case.
- using genuine HP ZINK paper
- cleaning out the rollers with the blue smartsheet
- allowing the printer to cool
- checked to make sure the firmware is updated
- reset my printer
Is there anything else I can do?
07-18-2018 03:55 PM
Thank you for posting on HP Forums,
Riddle_Decipher, is at your service (Like a Genie, however, without magic powers) 😉
As I understand the HP Sprocket is printing with a pink tint,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
- Have you charged the sprocket to 100%?
- as the poor quality print could be due to the low charge at times.
While you respond to that, here's what you need to do:
Make sure images have a minimum resolution of 818 x 1258 pixels per inch (ppi) for optimal print quality. Screen-captured images from your mobile device might not have sufficient resolution for optimal print quality. See your mobile device manufacturer for more information.
Disable the Embedded Experiences feature on the HP sprocket app. If you enabled Embedded Experiences, the print job might take longer to print and print quality might be less than expected.
For more information, go to Print Issues after Enabling Embedded Experiences.
Make sure the lighting is sufficient to clearly see the subject of your photo. Use the flash on your mobile device to improve the photo quality.
Use the HP sprocket app to adjust photo contrast and brightness. On your mobile device, open the HP sprocket app, and then take or select a photo you want to print. On the print preview screen, tap Edit, and then tap the Adjustments icon . Adjust the brightness and contrast, tap the Checkmark icon to save any changes, and then tap the Print icon .
Allow the Sprocket a few minutes to cool down between print jobs.
When the Sprocket becomes too warm, a cooling down message might display on the HP sprocket app. Allow the Sprocket to cool, and then tap OK to clear the message.
Store the photo paper in a cool, dry place and avoid contact with water. If water spills on the photo paper, wipe it away as soon as possible to prevent damaging the photo paper.
If the issue persists, check the below steps:
I'm sending out a Private message with the information you need to get this sorted,
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it
(The reason we are utilizing the private message now, is because the instructions are critical).
Let me know how that pans out
I will have a colleague follow-up on this to ensure it's taken care off,
as I need to know if the issue has been resolved, to get proper sleep at night.
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,
followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,
And Have a great day Ahead!
I am an HP Employee
07-22-2018 05:49 PM
You're most welcome. I truly appreciate your handwork and patience.
As @Riddle_Decipher is out of the office today, I'm replying to you.
I understand the issue persists after perform all the suggested steps. I have sent you a private message suggesting the next course of action.
Hope this information helps.