HP Sprocket Studio Plus goes through printing motion, but only puts blanket page

[Luv4Appies]

I have a HP sprocket Studio Plus that will connect, and go through the printing motions.  However, it only produces a blank photo page.  Anyone else having this issue?  I have turned off Bluetooth, disconnected printer, uninstalled and reinstalled app.  Can anyone help me?  I have also installed new paper and ink cartridge roller.

[VikramTheGreat]

Hi @Luv4Appies,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you're experiencing a frustrating issue with your HP Sprocket Studio Plus, where it goes through the motions of printing but only outputs blank photo paper. Here are the recommended troubleshooting steps:

Troubleshooting Steps for Blank Prints

1. Check the Ink Cartridge:
   • Ensure the ink cartridge is properly installed and not empty.
   • If recently replaced, make sure the protective tape was removed.
      
2. Verify Paper Loading:
   • Use only HP Sprocket Studio Photo Paper.
   • Ensure the paper is loaded correctly with the glossy side facing up and the orange calibration sheet at the bottom.
      
3. Update the Sprocket App:
   • Make sure you're using the latest version of the HP Sprocket app from the App Store or Google Play.
      
4. Reset the Printer:
   • Turn off the printer, unplug it for 30 seconds, then plug it back in and power it on.
      
5. Clean the Rollers:
   • Dust or debris on the rollers can cause blank prints. Use a lint-free cloth to gently clean them.
      
6. Try a Different Photo:
   • Sometimes the issue may be with the image file. Try printing a different photo.
      
7. Firmware Update:
   • Open the Sprocket app → Tap the printer icon → Check for firmware updates.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat