Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Sprocket Studio

HP Recommended
HP sprocket studio

I just purchased the sprocket studio and set it up according to instructions. It is connected. However every time I try to print it it gives me a printer jam. There is no printer jam in there never has been one. I have done a hard reset, I have removed everything that was suggested in the frequently asked questions. And it still says paper jam. Again, there is no jam in there never has been.

0 Kudos
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
Flag Post
HP Recommended


Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:


Disconnect the power cord or power bank from the printer, and then wait 30 seconds.


A reset does not clear any personalized settings, such as custom names or colors.

Disconnecting the power cord

  1. Wait while the printer attempts to clear the paper jam.

  2. Remove any ejected paper from the front or back of the printer.

  3. Open the paper tray cover.

    Opening the paper tray cover

  4. Remove any loose photo paper from the paper tray, and then check for and remove any bent, wrinkled, or torn paper.

  5. Hold the photo paper by its sides, and then reload it into the paper tray with the HP logos facing down.


    Loading more than a single pack of photo paper can cause paper jams and printing issues.

    Loading paper into the input tray

  6. Close the paper tray cover.

  7. On the HP sprocket app message, tap Resume to start printing.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation