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Nicole52
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HP Sprocket Won’t Connect

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My Sprocket wasn’t printing. So I removed the printer and removed it from my Bluetooth. I also deleted the app. Then I redownloaded the app, and tried reconnecting my printer but my phone doesn’t find it. I have tried everything, resetting my phone, resetting the sprocket, you name it! Please let me know what else I can do, I’m very annoyed!

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sandytechy20
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@Nicole52

 

Welcome to HP support community.

 

Which phone are you trying to connect the printer to?

Sandytechy20
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Nicole52
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An iPhone

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TEJ1602
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@Nicole52

 

Thanks for replying!

 

If you have already performed the steps from the document HP Sprocket Printers - Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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