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Rosiem13
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HP Sprocket printing red hue, nothing from the troubleshooting forum is fixing it.

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I was recently gifted a HP Sprocket and I think it's actually defective. I've tried everything to fix it. I updated, I used the blue paper, I used different paper, I've tried printed different resolutions and from different devices. Sadly, there's no real way to call HP as they never pick up the numbers I've been given.

Is there anything I can do? It's definitely still in warranty, it's not even 4 months old. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Rosiem13

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

You can refer to this Link: https://support.hp.com/in-en/document/c05660842 for help with Print Quality issues

 

If the issue persists please follow the instructions I sent in the private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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