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‎02-19-2018 09:26 AM

HP Recommended
Product: HP Sprocket
Operating System: iOS

It wasn't turning off before and wouldn't pair to my phone so I reset it. Now I can't turn it on! It's fully charged so it should turn on. Not sure what my next step is 

1 REPLY 1

‎02-20-2018 03:14 PM

HP Recommended

@mnc92,

 

Welcome to HP Forums,

 

I understand that the sprocket is not turning on.

 

I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Is the sprocket fully charged?

 

If the printer does not turn on when you press the power button, reset the printer with a straight pin to clear any errors.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

I sincerely hope this information helps. Please feel free to keep me posted.

Cheers! 🙂

Raj1788
I am an HP Employee 

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