Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
It wasn't turning off before and wouldn't pair to my phone so I reset it. Now I can't turn it on! It's fully charged so it should turn on. Not sure what my next step is
Welcome to HP Forums,
I understand that the sprocket is not turning on.
I'll need a few more details to dissect your concern & provide an accurate solution:
Is the sprocket fully charged?
If the printer does not turn on when you press the power button, reset the printer with a straight pin to clear any errors.
Turn on the printer.
Locate the reset button near the charging port.
Figure : Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
I sincerely hope this information helps. Please feel free to keep me posted.
Raj1788I am an HP Employee
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