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HP Sprocket won't turn on

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HP Sprocket

It wasn't turning off before and wouldn't pair to my phone so I reset it. Now I can't turn it on! It's fully charged so it should turn on. Not sure what my next step is 

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Welcome to HP Forums,


I understand that the sprocket is not turning on.


I'll need a few more details to dissect your concern & provide an accurate solution: 


Is the sprocket fully charged?


If the printer does not turn on when you press the power button, reset the printer with a straight pin to clear any errors.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

I sincerely hope this information helps. Please feel free to keep me posted.

Cheers! 🙂

I am an HP Employee 

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