cancel
Showing results for 
Search instead for 
Did you mean: 
Falmousawi
New member
1 0 0 0
Message 1 of 2
202
Flag Post

HP Sprocket won’t turn on

HP Recommended
Sprocket X7N07A

I tried charging and reseting with a pin but the printer is still not turning on, also no green or red light.

0 Kudos
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 2
Flag Post
HP Recommended

@Falmousawi,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the Sprocket is not turning on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tried using an alternate charging cable?

 

If yes, then this might be a hardware issue and I recommend you contact support to check the available service options for your printer.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation