cancel
Showing results for 
Search instead for 
Did you mean: 
Dishawasha
New member
3 2 0 0
Message 1 of 3
440
Flag Post

HP Srocket Not Turning On After Software Update

HP Recommended
Sprocket Photo Printer
iOS 12 - 12.0.1

My printer is not turning on after I updated the softare.  I have placed a pin into the housing opening to reset the device.  I have contacted HP on the phone and via virtual assistant.  A link was provided which links for the following information: When attempting to upgrade the Sprocket firmware, the upgrade fails.  However, after selecting this option, the webpage link no longer exists.  Perhaps this problem is well-known but not publicly acknowledged. 

 

My warranty expired last month.  If I had known the software update would render my printer worthless, I would not have upgraded. 

 

Any suggestions are welcome, other than the standard push the reset button for 3 seconds. 

 

Thank you

0 Kudos
2 REPLIES 2
senan6806
Retired
Retired
4,667 4,662 307 411
Message 2 of 3
Flag Post
HP Recommended

@Dishawasha

 

A warm welcome to HP Support Community!

It's recommended to charge HP Sprocket for at least 30 minutes, using a power source with at least 2 AMPs, such as a wall adapter or USB-capable power strip. If the printer does not power on after sufficient charge, then its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link - 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

Senan6806


I am an HP Employee

0 Kudos
Dishawasha
Author
New member
3 2 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you for the quick response. 

 

I believe the issue is a firmware issue.  However, I do not have access to this and can not update this.  I followed the steps you suggested below and was told I would have to pay to fix something caused by HP’s required software update.  

 

I now have a $70 paperweight that can be used only for display purposes, along with many boxes of Sprocket printing paper in my desk drawer.  I will be forced to either purchase a new printer to eventually use the paper, so long as I do not upgrade the software.  Or, purchase a similar product from a different manufacturer.  I’m leaning towards the latter.  

 

I am glad my iPhone is not rendered useless when I update iOS. 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation