My printer is not turning on after I updated the softare. I have placed a pin into the housing opening to reset the device. I have contacted HP on the phone and via virtual assistant. A link was provided which links for the following information: When attempting to upgrade the Sprocket firmware, the upgrade fails. However, after selecting this option, the webpage link no longer exists. Perhaps this problem is well-known but not publicly acknowledged.
My warranty expired last month. If I had known the software update would render my printer worthless, I would not have upgraded.
Any suggestions are welcome, other than the standard push the reset button for 3 seconds.
It's recommended to charge HP Sprocket for at least 30 minutes, using a power source with at least 2 AMPs, such as a wall adapter or USB-capable power strip. If the printer does not power on after sufficient charge, then its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:
I believe the issue is a firmware issue. However, I do not have access to this and can not update this. I followed the steps you suggested below and was told I would have to pay to fix something caused by HP’s required software update.
I now have a $70 paperweight that can be used only for display purposes, along with many boxes of Sprocket printing paper in my desk drawer. I will be forced to either purchase a new printer to eventually use the paper, so long as I do not upgrade the software. Or, purchase a similar product from a different manufacturer. I’m leaning towards the latter.
I am glad my iPhone is not rendered useless when I update iOS.