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RakuMichi
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HP sprocket 200 - iphone: this accessory is not supported

HP Recommended
iPhone ios 12.1.2
iOS 12 - 12.0.1

I tried to connect my Sprocket new edition to ipohnes (ios 12.1.2) several times - i tried it out with 3 different iphones.

The phone connects wits the printer via bluetooth and in the last step in the app i get always the same failure message on the phone : this accessory is not supported by this iPhone

 

I tried everything - connect new, searched for new firmware (nothing found), reset printer, delted the app several times and all i found on the web - always the same

 

The printer is new

And I tried out with 3 different iphones and always get the same answers on the phone - the app finds the printer - i can connect it and getting the date. And then i s there the window accessory choose - with the printer listed  - and then i click on the HP Sprocket 200 (64:79) and getting the message - this accessory is not supported.

 

Sorry for my english - no native speaker. Living in Austria

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StretchMusic
Level 6
Level 6
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Message 2 of 2
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HP Recommended

Hi,

I understand you are getting an "Accessory Not Supported" message when trying to pair the Sprocket printer with multiple iPhones.  This unfortunatley is a hardware issue with the printer. We apologzie for any inconvenience. Please contact customer support to get a replacement unit. 

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

I am an HP Employee
Regards,
StretchMusic

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1 REPLY 1
StretchMusic
Level 6
Level 6
181 130 12 60
Message 2 of 2
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HP Recommended

Hi,

I understand you are getting an "Accessory Not Supported" message when trying to pair the Sprocket printer with multiple iPhones.  This unfortunatley is a hardware issue with the printer. We apologzie for any inconvenience. Please contact customer support to get a replacement unit. 

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.

View solution in original post

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation