• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended

I just received my printer yesterday, charged it, and updated the firmware. When I print I get a large white streak along the length of the photo. I have tried passing the blue card through again and I have changed then orientation of the paper but it has not gotten better. Might this be a hardware issue? CAB3F2AD-ACD7-4F9D-91C9-51ED1564E82E.jpeg

1 REPLY 1
HP Recommended

@Stan-Lynn

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Please note that Sprocket printers are now supported by a strategic partner. For more information on Sprocket printers, Kindly visit https://sprocketprinters.com/pages/support You can also email hpsprocket@caglobal.com  for Sprocket support or visit https://sprocketprinters.com/pages/contact-us

 

Hope this helps! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.