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Nabil814249
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Hp sprocket is not aappearing in Bluetooth list

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iOS

my Hp Sprocket is not appearing in the Bluetooth list.

the resting is not working as the printer stay permanently on

i tried to rest both my Iphone and the printer

 

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TEJ1602
HP Support Agent
HP Support Agent
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@Nabil814249, Welcome to HP Support Community!

 

Have you tried following the steps from the document HP Sprocket Printers - Sprocket Does Not Connect or Print to isolate and resolve the issue?

 

Also, was the printer connected to any other device before connecting to your iOS device? If yes, disconnect the printer from all previously connected devices. Forget the printer from Bluetooth settings.

 

Now, restart the printer and your mobile device. Try connecting.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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