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Tasha95
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Hp sprocket not printing images

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Hp sprocket not printing images. Feeding out blank paper but no image printed. Tried updating the firmware and resetting the device and no change. Any suggestions? 

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TEJ1602
HP Support Agent
HP Support Agent
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@Tasha95, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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