Hp sprocket print a pink hue.

[OZ1231]

hp sprocket prints with a pink hue. Tried resetting, running blue sheet through again and several packets of paper...still pink. Definitely have a lemon. Would like it replaced 

[A_Gayathri]

Hi @OZ1231,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Sprocket is consistently printing with a pink hue despite resetting it, running the blue calibration sheet, and trying different packs of paper, it does seem like there may be a hardware issue with the printer. Here's what you can do:

• Update Firmware: Ensure that your HP Sprocket's firmware is up-to-date. You can do this through the HP Sprocket app.
• Use Genuine HP ZINK Paper: Double-check that you are using genuine HP ZINK paper. Non-genuine paper might cause printing issues.
• Clean the Rollers: Sometimes debris or dust can cause color issues. Try gently cleaning the rollers of your Sprocket.
  
  Refer to this document: HP Sprocket Photo Printers - Improving Print Quality

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.