cancel
Showing results for 
Search instead for 
Did you mean: 
LeneKristin
New member
2 1 0 1
Message 1 of 4
396
Flag Post

Hp sprocket won't update

HP Recommended
Hp sprocket

I went to print on my hp sprocket tonight and nothing happened. There is no sound when I turn it on, it won't print, it have issues with connceting to my phone and it just doesn't do anything. 

 

I have reset the sprocket. I have uninstalled the app then restalled it. I have turned my phone off and pack on again. Nothing works. And when I go to update the Firmware it will not send it through to the printer. The printer just stands there and the white light flashes. I have been on this for 5 hours now and nothing works. 

I am about to throw the printer into the wall out of frustration right now so I really hope that someone knows something. Please. 

 

Best, 

Lene.

Tags (1)
3 REPLIES 3
Sender_XYZ
Level 3
35 27 2 8
Message 2 of 4
Flag Post
HP Recommended

Sprocket doesn't work with the iOS 11.2 (currently the latest version). Version below 11.2 may experience glitches as well (connection loss, photos get queued several times and etc...). 

 

For iOS users device won't stop blinking upon phto send operation and upon firmware upgrade.

Some people with Android 7 also experienced the same problems.

 

So far there is no response from HP about the issue, as well as no estimation date for the fix. 

0 Kudos
LeneKristin
Author
New member
2 1 0 1
Message 3 of 4
Flag Post
HP Recommended

Oh, okay. Thank you so much!! 

0 Kudos
Bob_Headrick
Level 16
Level 16
33,371 26,728 2,429 9,101
Message 4 of 4
Flag Post
HP Recommended

The fix for iOS 11.2 is now available, see the post here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation